Find answers and general information quickly.
Account Management
All scheduling is handled through your secure Student Portal. Login here.
You can cancel or reschedule with at least 24 hours’ notice through your portal.
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Less than 24 hours: the lesson is charged, but you’ll receive a customized video review under our Never Miss a Lesson™ Guarantee.
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No-shows: lesson is forfeited with no video or materials provided.
If your teacher cancels, we’ll either reschedule your lesson, assign a qualified substitute, or provide a customized video review—covered by our Never Miss a Lesson™ Guarantee.
Yes. All lessons are recorded for student review, teacher assessment, and safety. Recordings are stored securely for two weeks, or for as long as data storage allows, and can be accessed upon request. Request a resent lesson recording here.
Teacher changes are handled manually. Please reach out via the contact form or email our support team, and we’ll assist with the transition.
Find all of our policies here:
By enrolling in lessons, you agree to our Studio Policies, Terms & Conditions, and Privacy Policy.
Payment and Billing
Musikkii operates on a subscription-based model. Your subscription starts the day you sign up and renews on that same date each billing cycle (monthly or annually). This means your lessons roll over consistently from your start date. View subscriptions here.
Yes! Annual subscriptions receive a 10% discount.
Yes. You can cancel anytime through your billing portal or by contacting our support team. Cancellations take effect at the end of your current billing cycle; no refunds are issued mid-cycle. However, our Never Miss a Lesson™ Guarantee ensures you’ll still receive value even if you need to cancel late.
View your billing portal here.
If your payment doesn’t go through, Stripe will retry your backup payment methods. If all attempts fail, your lesson slot will be paused until resolved. You can update billing information anytime through your secure billing portal.
No, we don’t offer refunds. However, our Never Miss a Lesson™ Guarantee ensures you’ll still receive value even if you need to cancel late.
Getting Started
Musikkii is an online music education platform that connects students of all ages and skill levels with world-class teachers. We offer private lessons, corporate wellness programs, and premium resources to support your musical journey.
Musikkii lessons stand out for their blend of professional teachers, premium tools, and integrated learning support. Our resources include Noteflight, 80,000 Hal Leonard sheet music titles, Soundcheck™, Sight Reading Factory, BandLab, and a Student Portal for scheduling and progress tracking. We also offer the Never Miss a Lesson™ Guarantee, so you’ll never fall behind. To view all of our premium tools click here.
We combine the best teachers with powerful online tools: flexible scheduling, at-home convenience, lesson recordings, and premium digital resources. Plus, you save time and money—no commute or extra hassle.
You’ll need a phone, tablet, or computer, a reliable internet connection, the Zoom app, an instrument (recommended for best results), and access to your Student Portal for notes and practice logs.
Our Lesson Setup Guide includes step-by-step tutorials and recommendations for microphones, cameras, and Zoom settings.
Yes! We’re happy to provide tips on affordable rentals and purchases. Reach out to our team here for guidance.
es, we teach all instruments and all ages. If you don’t see your instrument or teacher available, contact us and we’ll work to add it quickly.
We currently match teachers to students. Fill out your onboarding forms in detail, and you can also email us with additional information about your goals and needs so we can pair you with the best teacher.